Incoterms (International Commercial Terms) are a set of standardized rules that regulate the delivery format of goods in international trade, clarifying the responsibilities of buyers and sellers (such as transportation, insurance, customs clearance costs, and transfer of risks). Choosing the correct Incoterm is critical for accurately calculating costs, ensuring smooth delivery processes, and preventing potential commercial disputes.

The customs clearance time varies depending on many factors. The type of goods, country of origin and destination, completeness and accuracy of the customs declaration and accompanying documents, workload of the relevant customs authority, and procedures applied all affect this process. Generally, if all documents are complete and problem-free, customs clearance for standard shipments can be completed within 1 to 3 business days. However, products subject to special permits, physical inspection, or laboratory analysis may extend this timeframe.

When determining the most suitable transportation mode for you, we consider several critical factors: the volume and weight of your cargo, type and value of goods, transport distance, urgency of delivery, infrastructure status of the destination point, and of course, your budget. For example:

• Air Freight: Ideal for fast delivery, valuable items, or small volume shipments.
• Sea Freight: The most economical solution for large volume, heavy goods with less time sensitivity.
• Road Transport: A flexible and widely available option for door-to-door delivery over short and medium distances.
• Rail Transport: Can be environmentally friendly and cost-effective for heavy and bulky goods over long distances, especially when integrated with road transport.
• Intermodal/Multimodal: Combined solutions that leverage the advantages of different transport modes (e.g., sea+road).

By analyzing your needs in detail, we recommend the most efficient and cost-effective transportation solution for you.

The pricing of our logistics services is determined by the scope of the solution we provide. The main factors are:

• Transportation Mode: Air, sea, road, rail, or combined transportation.
• Distance and Route: The distance between departure and arrival points and the characteristics of the route.
• Cargo Characteristics: Weight, volume (or volumetric weight), type of goods (general cargo, dangerous goods, temperature-controlled, etc.).
• Incoterms: The chosen delivery method (e.g., EXW, FOB, CIF, DDP) affects the distribution of costs and responsibilities.
• Customs Clearance: Customs duties, fees, and customs brokerage service fees.
• Additional Services: Insurance, storage, packaging, inland transportation, and other requested additional services.
• Market Conditions: Seasonal variables such as freight rates and fuel prices.

After receiving your request, we provide a transparent and competitive price quote that includes all these details.

Our Express Minivan service offers significant advantages, especially in road transportation between Europe and Turkey:

• Speed: Provides much faster transit times compared to standard full truckload (FTL) or less than truckload (LTL) transportation (typically 24-72 hours).
• Flexibility: Offers more flexibility in routes and delivery points thanks to smaller vehicles.
• Direct Delivery: Your cargo is usually delivered directly to the destination without transfer, reducing the risk of damage.
• Fast Customs Clearance: Generally enables less bureaucracy and faster customs passages.
• Ideal for Emergencies: Perfect solution for time-sensitive, urgent deliveries or exhibition shipments.

In short, it's ideal for those looking for air freight-like speed but at a more affordable road alternative.

We value providing transparency to our customers in shipment tracking processes. We offer various methods to track the status and location of your cargo:

• Customer Portal: If available, you can track in real-time through the online portal provided especially for you.
• Proactive Information: Our operations team regularly informs you via email or phone during important stages of transportation (loading, departure, customs clearance, delivery, etc.).
• Direct Communication: You can contact your assigned customer representative at any time to get up-to-date information about your cargo.
• Tracking Number: Depending on the mode of transportation (especially for courier or some air/sea shipments), you can query using the tracking number provided on the relevant carrier's website.

The method to be used is determined according to the mode of transportation and our agreement, but we always ensure you can easily access information.