Scope

Foreign trade services, customs clearance, warehousing, sea, land, air, and intermodal (railway) logistics operations, as well as domestic and international distribution services.

Introduction

As Apron Global Logistics Foreign Trade Ltd. Co., we have adopted the principle of achieving and maintaining the highest quality standards in the logistics and foreign trade sector. This commitment is supported by a systematic, sustainable, and development-oriented structure established in full compliance with the requirements of the ISO 9001 Quality Management System. Our quality policy, detailed below, lays out the cornerstones of our vision to maintain market leadership based on customer satisfaction.

Vision and Mission

Our Vision

To be a brand recognized as a reference in the sector for quality and customer satisfaction in logistics and foreign trade services.

Our Mission

To continuously improve all our service processes to provide our customers with uninterrupted, reliable, transparent, and sustainable logistics solutions.

Fundamental Elements of Our Quality Policy

• Customer Focus and Satisfaction:

  Exceeding customer expectations is at the core of our company culture. We actively collect customer feedback and integrate it into our processes. This approach enables us to dynamically update our services and quickly adapt to different needs.

• Leadership and Management Commitment:

  Our senior management ensures the adoption of quality awareness throughout the organization by providing the necessary resources for achieving quality objectives and by setting a clear direction.

• Employee Participation and Empowerment:

  We invest in the continuous development of our employees, who are the cornerstone of our success. Through training programs and a participatory work culture, all personnel are encouraged to actively contribute to quality processes.

• Process Approach and Operational Excellence:

  By managing all our business processes with efficient, integrated, and measurable structures, we reduce error rates, optimize costs, and guarantee timely service delivery.

• Risk-Based Thinking and Proactive Management:

  We base all our decisions and strategies on risk-based thinking. We proactively analyze potential threats to take precautions and build resilient and flexible systems for sustainable service.

• Supply Chain Management and Strategic Partnerships:

  We establish long-term, quality-based relationships with our suppliers. We expect all our business partners to comply with our quality criteria, monitor their performance, and provide developmental feedback.

• Continuous Improvement and Innovation:

  Continuous improvement and innovation are at the heart of our quality management system. We follow developing technologies and increase our operational efficiency through digitalization and automation.

• Sustainability and Ethical Responsibility:

  Our understanding of quality encompasses not only operational but also environmental and social responsibilities. We adopt logistics solutions that are respectful of nature and based on energy and resource efficiency.

• Stakeholder Engagement and Transparency:

  We maintain open and continuous communication with our customers, employees, suppliers, and public institutions. We regularly share our quality objectives, achievements, and areas for improvement.

• Implementation and Governance:

  Quality teams, cross-functional committees, and regular internal audit mechanisms have been established for the effective implementation of our policy. Progress and performance at all levels are systematically monitored and reported.

Review and Continuous Update

Our quality policy is periodically reviewed and updated in line with developing technology, sector dynamics, and customer needs. This flexibility ensures our system remains current and proactively adapts to market conditions.

Conclusion

As Apron Global Logistics, with this quality policy, we commit to further strengthening our position in the sector, providing superior service to our customers, and pioneering sustainable success together with our employees. Our understanding of quality is the fundamental principle guiding all our decisions and practices.